Section: Singapore Airlines Job Vacancy
Company:Singapore Airlines (GSA Saimon Global Limited)
Job Location: Dhaka (Town Office)
Job Title
Inside Sales & Admin Executive
Job Summary
We are looking for an Inside Sales & Admin Executive to support our Sales & Marketing team in managing travel-agent relationships, supporting sales activities and handling sales-related administrative work. This is a good opportunity for candidates who are interested in sales, business development and the airline/travel industry.
Key Responsibilities
- Maintain regular communication with assigned travel-agent accounts through phone, email and business visits.
- Manage a portfolio of smaller, newly appointed, and underperforming travel agents to improve sales performance and business with Singapore Airlines.
- Monitor travel-agent sales performance, with particular focus on newly appointed and underperforming agents, and conduct appropriate follow-up to improve sales production.
- Follow up with newly appointed and underperforming travel agents to encourage sales production.
- Communicate airline products, fares, promotions and sales campaigns to travel agents.
- Monitor travel-agent sales performance and assist in preparing sales reports and performance summaries.
- Maintain accurate records of travel-agent accounts, contracts, sales activities, Group Sales/G360 information, and related documentation.
- Assist in preparing sales presentations, faresheets, promotional materials, travel-agent communications, and fare/ticketing instructions.
- Support sales campaigns, travel-agent incentive programmes and other commercial initiatives.
- Handle travel-agent enquiries and coordinate with internal teams to resolve account and servicing matters.
- Support group and corporate booking-related activities and other sales requirements.
- Assist the Sales team in identifying potential business opportunities and following up on sales leads.
- Support travel-agent appointment, contracting, renewal and access to applicable SIA fares, ensuring required documentation and compliance are maintained.
- Perform other sales and administrative duties assigned by management.
Job Requirement
- Bachelor’s degree from a recognised university.
- Freshers are encouraged to apply. Candidates with relevant experience in airline sales, travel agencies, tourism, customer service, inside sales or account management will have an advantage.
- Strong communication and interpersonal skills with the ability to build professional relationships.
- Good command of spoken and written English.
- Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.
- Good organisational and analytical skills with attention to detail.
- Proactive, eager to learn and comfortable working with sales targets and performance data.
- Customer-focused, commercially aware and able to work effectively both independently and as part of a team.
E-mail your CV to 9Ayesha_Hasan@singaporeair.com.sg
Section: Singapore Airlines Job Vacancy
Company: Singapore Airlines (GSA Saimon Global Limited)
Job Location: Dhaka (Town Office)
Job Title
Sales Operations Executive
Job Summary
We are looking for a Sales Operations Executive to support travel agents, corporate clients, and customers with flight reservations, ticketing, after-sales service, and other travel-related enquiries.
The role will also involve supporting the sales team, handling customer enquiries, and ensuring smooth and professional service to our customers and travel partners.
Key Responsibilities
- Handle flight reservations and ticketing requests through counter, phone, email, and other customer service channels.
- Assist travel agents, corporate clients, passengers, and the internal Sales team with booking and ticketing-related queries.
- Manage booking changes, cancellations, refunds, reissues, revalidation, seat requests, name corrections, and other after-sales requirements in accordance with company policies.
- Handle fare and ticketing enquiries and provide accurate information based on applicable fare rules, ticketing conditions, and company procedures.
- Support customers and travel agents with NDC booking and servicing queries.
- Review upcoming flight bookings and assist with pre-flight arrangements, including schedule changes, re-accommodation, and other booking-related requirements.
- Communicate with customers and travel agents regarding schedule changes, booking status, rebooking options, and required procedures.
- Coordinate with internal departments, airlines, and relevant stakeholders to resolve complex reservation, ticketing, and customer service cases within the required timeframe.
- Coordinate special service requests, including wheelchair assistance, medical cases, and unaccompanied minor services, ensuring all required documentation and follow-ups are completed.
- Support group and corporate bookings, including post-sales servicing, documentation, booking performance tracking, and materialization where applicable.
- Assist with the administration and issuance of Letters of Guarantee, where applicable.
- Attend to walk-in customers at the Singapore Airlines Service Centreand provide suitable travel solutions based on their requirements.
- Identify and support sales opportunities while maintaining a high standard of customer service.
- Maintain accurate booking and customer records and ensure timely follow-up on outstanding requests and cases.
- Build and maintain professional relationships with travel agents, corporate clients, passengers, and internal stakeholders.
- Ensure all reservation, ticketing, documentation, and customer service activities are handled in compliance with company policies, procedures, and applicable airline requirements.
Job Requirement
- Graduate degree from a recognised university.
- 1-3 years of relevant experience in a travel agency, airline, reservation/ticketing, or customer service environment.
- Experience in airline reservation and ticketing will be an advantage.
- Knowledge of Amadeus or Altea Reservation Systems is preferred.
- Previous call centre or customer service experience is an advantage.
- Good command of written and spoken English.
- Strong communication and interpersonal skills.
- Customer-focused, friendly, and professional attitude.
- Able to work under pressure and manage multiple tasks in a fast-paced environment.
- Comfortable working both independently and as part of a team.
- Good working knowledge of Microsoft Office.
E-mail your CV to 9Ayesha_Hasan@singaporeair.com.sg
