No global movement can take place without great teamwork. We want you to join the best team in town to make the trade expand & epitomize the targeted marketplace.

If you have a devotion to work with brilliant, energetic & skillful people & have that competence to serve our purpose, we welcome you. Your career with Saimon Global Ltd is secure & sleek.

Currently we have the following job vacancies

Section: GSA Singapore Airlines

Job Title: Customer Services Assistant (Traffic)

Function: Customer Service (Traffic)
Location: Dhaka Bangladesh (Onsite)
Grade: Assistant

Job Profile

Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.


Job Responsibilities

  • Customer Service
    • Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
    • Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
    • Handle dispute resolution.
  • Airport Operations
    • Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
    • Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
    • Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
  • Administration
    • Execute pre- and post-flight administrative duties.
    • Conduct invoice verification
    • Prepare monthly performance reports for internal stakeholders.
  • Stakeholder Management
    • Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Job Requirements

  • A graduate degree from a recognised university.
  • Excellent communicator and good interpersonal skills.
  • Fluent in Bangla and English (spoken & written)
  • Strong customer service orientation.
  • Able to work under pressure in a fast-paced environment.
  • Possess strong problem-solving and analytical skills.
  • Results-focused individual who can work both independently and an effective team-player.
  • Must be able to work a flexible schedule, including odd hours and on weekends and holidays
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
  • Fresh graduates are welcome to apply.

Reporting Structure

  • Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.

Per Company Policy.

Compensation & Other Benefits

  • Allowances: Meal, transport, uniform, medical
  • Salary review: Annual
  • Festival bonuses: 2 yearly
  • Staff Travel benefits

Key Dates
Application Deadline: 27 August, 2023

You may email your CV to