Section: GSA Singapore Airlines
Job Title: Account Manager (Agency Sales)
Job Profile
Responsible for day-to-day sales functions in Bangladesh with a focus on building long-term successful partnerships with designated travel agencies that results in revenue growth and exceeding targets.
Responsibilities
Executing Sales Strategies
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- Support Head of Sales & Marketing in developing and executing sales strategies as well as campaigns to meet revenue and other non-revenue sales targets (e.g. New Distribution Capabilities).
Maximising Revenue
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- Responsible for the growth and maximisation of Singapore Airlines’ revenue in Bangladesh from agency sales.
- Identify sales opportunities (e.g. new traffic segments) and pursue leads (e.g. MICE Groups)
Managing Sales Activities
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- Weekly Sales Calls to Dhaka-based travel agents.
- Quarterly Sales Calls to offline travel agents in Chattogram and Sylhet.
- Organise and conduct Sales Seminars and Product Briefings for appointed travel agents.
- Use SalesForce SMT to track and monitor agency performance.
Reporting & Analysing Sales Data
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- Prepare monthly sales reports for internal and external stakeholders.
- Analyse sales data using tools like SalesForce, Tableau, BusinessObjects and MIDT.
Building Successful Relationships
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- Build successful relationships through collaboration with internal stakeholders (station and Head Office) and external stakeholders (trade, authorities).
Job Requirements
- A graduate degree from a recognised university with a minimum CGPA score of 3 and above;
OR
- Minimum 3 years’ sales and marketing experience in the airline/travel industry.
- Results-focused individual who is able to work both independently and an effective team-player.
- Excellent communicator (spoken & written Bangla and English) and good interpersonal skills.
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Reservation Desktop (ARD), SalesForce SMT and Tableau will be an advantage.
- Prior experience in managing agency sales will be preferred.
- Fresh graduates are welcome to apply.
Reporting Structure
- Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Head of Sales & Marketing.
Salary
As per Saimon Global policy
Key Dates
Application Deadline: 25 April 2023
You may email your CV to info@saimonglobal.com
Job Title: Customer Services Assistant (Traffic)
Job Profile
Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.
Responsibilities
Customer Service
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- Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
- Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
- Handle dispute resolution.
Airport Operations
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- Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
- Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
Administration
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- Execute pre- and post-flight administrative duties.
- Conduct invoice verification
- Prepare monthly performance reports for internal stakeholders.
Stakeholder Management
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- Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
Job Requirements
- A graduate degree from a recognised university.
- Excellent communicator and good interpersonal skills.
- Fluent in Bangla and English (spoken & written)
- Strong customer service orientation.
- Able to work under pressure in a fast-paced environment.
- Possess strong problem-solving and analytical skills.
- Results-focused individual who can work both independently and an effective team-player.
- Must be able to work a flexible schedule, including odd hours and on weekends and holidays
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
- Fresh graduates are welcome to apply.
Reporting Structure
- Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Salary
Per company policy
Key Dates
Application Deadline: 1st May 2023
You may email your CV to info@saimonglobal.com