No global movement can take place without great teamwork. We want you to join the best team in town to make the trade expand & epitomize the targeted marketplace.
If you have a devotion to work with brilliant, energetic & skillful people & have that competence to serve our purpose, we welcome you. Your career with Saimon Global Ltd is secure & sleek.
Singapore Airlines Ltd (GSA Saimon Global Ltd)
Vacancy
01
Job Profile
Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.
Responsibilities
Customer Service
- Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
- Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
- Handle dispute resolution.
Airport Operations
- Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
- Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
Administration
- Execute pre- and post-flight administrative duties.
- Conduct invoice verification
- Prepare monthly performance reports for internal stakeholders.
Stakeholder Management
- Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
Job Requirements
- A graduate degree from a recognised university.
- Excellent communicator and good interpersonal skills.
- Fluent in Bangla and English (spoken & written)
- Strong customer service orientation.
- Able to work under pressure in a fast-paced environment.
- Possess strong problem-solving and analytical skills.
- Results-focused individual who can work both independently and an effective team-player.
- Must be able to work a flexible schedule, including odd hours and on weekends and holidays
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
- Fresh graduates are welcome to apply.
Reporting Structure
- Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Salary
- Per company’s policy
Compensation & Other Benefits
- Allowances: Meal, transport, uniform, medical
- Salary review: Annual
- Festival bonuses: 2 yearly
- Staff Travel benefits
Key Dates
Application Deadline: 8th April 2025
You may email your CV to info@saimonglobal.com